RFP 121962 O3
PLEASE NOTE: THE BELOW SOLICITATION IS THE RESPONSIBILITY OF THE AGENCY LISTED BELOW. ANY INQUIRIES OR CONCERNS REGARDING SUCH SOLICITATION SHOULD BE DIRECTED TO THE AGENCY CONTACT LISTED BELOW.
AGENCY:
Department of Labor
CONTACT:
Kyle McConnell
Phone: 402-471-9944 Email: ndol.procurement@nebraska.gov
OPENING DATE:
June 27, 2025 at 2:00 PM CST
The bid opening will occur in accordance with the Schedule of Events detailed in the solicitation linked below.
PROJECT DESCRIPTION:
The State of Nebraska (State), Department of Labor, is issuing this solicitation for a service contract for the purpose of selecting a qualified bidder to provide call center support for Unemployment Insurance services.
Written Questions regarding the project are due no later than June 6, 2025.
| Project Documents | Date Posted | Document Format(s) |
|---|---|---|
| Request for Proposal: | 05/22/25 | |
| Cost Sheet: | 05/22/25 | Excel |
| Attachment One - Required Bidder Responses: | 05/22/25 | Excel |
| NDOL IVR Call Flow: | 06/23/25 | |
| NDOL Call Report: | 06/23/25 | Excel |
| Addendum One - Q&A: | 06/23/25 | Word |
| List of Respondents: | 07/22/25 | Word |
| Evaluation Criteria: | 08/15/25 | |
| Final Evaluation: | 08/15/25 | |
| Intent to Award: | 08/15/25 | |
Vendor Responses: 22nd Century Technologies Inc
Automated Health Systems
Coast Professional Inc
DAS Technologies
Direct Interactions
F.H. Cann & Associates Inc
Lighthouse Works
North End Teleservices
Tata Consultancy Services
United Way of the Midlands
Public Support Ventures
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08/15/25 |
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